Building Skills and Confidence Through Volunteering – James’s Story 

When James first signed up to volunteer at Wells Repair Café for his Bronze DofE Award, he expected to simply complete the required hours and move on. What unfolded was something quite different—a transformative experience that not only helped him develop practical repair skills but also built his confidence, reshaped his attitude towards waste and reuse, and fostered lasting community connections. 

Starting Out 

James admitted he was initially nervous about joining the Repair Café, unsure of what to expect and simply wanting to “get DofE over with.” But from the start, the welcoming environment and the opportunity to learn hands-on skills drew him in. Under the guidance of experienced repairers like Mike, James quickly began helping out wherever needed—supporting with repairs, learning how to diagnose faults, and even gaining new technical knowledge. 

“At the start, I just wanted to get my DofE over with… but I’ve actually really enjoyed it. It’s helped me a lot and made me feel like a different person.” – James 

From Volunteer Hours to Ongoing Commitment 

Although his official DofE volunteering period ended over a year ago, James chose to continue volunteering at the café every month. The positive environment, sense of purpose, and friendly community kept drawing him back. 

“Yeah, it finished a year ago… but I just kept doing it.” – James 

He’s now learning to use a PAT (Portable Appliance Testing) machine and has even mastered skills like changing a plug—something he didn’t know how to do before. 

A Shift in Mindset 

Volunteering at the Repair Café has had a broader impact on James’s outlook, particularly around waste, repair, and sustainability. While he admits he’s still learning, he now finds himself encouraging friends to fix items rather than throw them away—and recognises the environmental and economic benefits of repair. 

“Sometimes I’ll be like, ‘Don’t throw that out’ to a mate. You can fix that and give it to a charity shop or something.” – James 

Confidence, Communication & Life Skills 

Beyond technical skills, James has experienced personal growth. He’s become more confident speaking to new people, including members of the public, older generations, and experienced volunteers. 

“It’s just a nice place to relax and help people… You speak to all kinds of people, hear their stories. It’s made me more grateful and confident.” – James 

A Parent’s Perspective 

James’s mum, Louise Ricks, who supported him during his volunteering, saw first-hand the transformation in her son. From a quiet and hesitant teenager to someone who can now walk into a business and confidently ask for a job, the change has been significant. 

“He was shy and mumbly at the start. Now he’s confident enough to walk in somewhere and ask for a part-time job. I’m not sure he’d be doing that without this experience.” – Louise 

She also noticed a shift in how James views possessions and consumption, becoming more respectful of items at home and mindful about repair and reuse. 

Bridging Generations & Strengthening Communities 

Louise, who works in education, highlighted the broader value of intergenerational volunteering: 

“It’s bridged the gap between young people and older communities. That’s something our whole family has taken on board.” – Louise 

Advice to Other Young People and Families 

Both James and Louise are enthusiastic advocates for Repair Café volunteering. Louise encourages other young people to give it a go—even if it seems intimidating at first. 

“It’s not scary. You meet wonderful people, and you’re giving something back. Plus, we’ve learned more as a family about repair and reuse.” – Louise 

James keeps it simple: 

“Do it. It’s good for you, it’s good for everyone. It doesn’t hurt anyone—and it’s actually fun.” 

Outcomes & Impact 

• Skills Gained: Electrical repair basics, PAT testing, communication, teamwork 

• Confidence Boosted: Comfortable talking to strangers, taking initiative 

• Mindset Shifted: Greater awareness of waste, sustainability, and resourcefulness 

• Community Engagement: Ongoing commitment to local volunteering 

James’s journey shows the powerful impact of youth volunteering when it’s hands-on, supportive, and community-focused. From a short-term DofE placement to long-term personal growth, his story is a shining example of how initiatives like the Repair Café can build practical skills, empower young people, and create lasting change.