Accessibility statement

Accessibility statement for the CAG Somerset website


This website is run by Resource Futures for the CAG Somerset project funded by Somerset Council and Suez. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser settings
  • zoom in up to 300% without the text spilling off the screen using browser settings
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


If you would like information on our website translated into another language, you may find Google Translate meets your needs. However, we cannot guarantee the accuracy of any external website or free website translator.

How accessible is this website?

This website has been developed to be as accessible as possible. However, we know some parts of this website aren’t fully accessible:

  • Our online resources are available in a variety of formats – as a web page, Word document and pdf. The content of the Word and pdf documents are identical. However, on occasion we have needed to abbreviate or alter the web page (HTML) version, for example when a document is particularly long or contains a table or form. If you have any difficulty in accessing our online resources in the formats provided please email
  • Captions on some videos are autogenerated by YouTube and may not be completely accurate.

What to do if you can’t access parts of this website

If you need information on this website in a different format please email

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us using the contact details at the end of this statement.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Somerset Council is committed to making its websites accessible, under the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Resource Futures is not a public sector organisation and does not fall within the regulations. However, because the CAG Somerset project is funded by Somerset Council, we are working to the same accessibility standards.


This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to [insert one of the following: ‘the non-compliances’, ‘the exemptions’ or ‘the non-compliances and exemptions’] listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

A small number of videos have been published since September 2018; although captions are available on videos, they are autogenerated by YouTube and may not be completely accurate. Any new videos we create will meet accessibility standards.

Some graphs / data dashboards / data visualisations / data presentations may not be fully accessible to people with a visual impairment or users of screen reading software.

Content that’s not within the scope of the accessibility regulations

This website may link to third-party, external websites or services that are not fully accessible.

What we’re doing to improve accessibility

We will provide training to all content authors to ensure new content is accessible. We monitor this website regularly and we aim to address any issues promptly and updating this statement accordingly.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 26 November 2020.

Every page of this website will be scanned for WCAG 2.1 compliance issues using a third-party automated service within the next few weeks.

Contact us

For any enquiries about the accessibility of this website, you can contact us by emailing

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